Trust & legal
Refund Policy
Paid subscriptions are not yet available. This policy explains the planned Paddle payment, cancellation, eligibility, refund-request, and account-access process before launch.
Paid subscriptions are coming soon
YDK Simu Lab is not currently accepting payments for Pro or Plus. Checkout, upgrades, plan changes, and billing-portal access are disabled. The displayed USD $1.00 Pro and USD $2.99 Plus monthly prices describe planned offerings and are not currently an offer to purchase.
Payment processing and cancellation after launch
When paid subscriptions launch, Paddle will process checkout, card and payment details, applicable taxes, invoices, receipts, and payment-side refunds as merchant of record. YDK Simu Lab will not store card numbers. Plans will renew monthly until cancelled, and cancellation or payment-method management will use Paddle's hosted customer portal.
Refund eligibility
After launch, refund eligibility will be assessed against the verified Paddle transaction, the reason for the request, service use, duplicate or incorrect charges, this policy, Paddle's applicable process, and mandatory consumer rights. A request does not guarantee approval. [REGION_SPECIFIC_REFUND_TERMS] must be completed and legally reviewed before payments are enabled.
Requesting help or a refund
Contact [SUPPORT_EMAIL] with the account email, approximate charge date, plan, and the minimum information needed to locate the purchase. Never send card numbers, security codes, authentication tokens, or full billing details. Paddle may complete the payment-side refund workflow.
Access and saved data after a refund
Only a verified Paddle refund, chargeback, or lifecycle event can change subscription access. A verified full refund or chargeback may return the account to Free and trigger reconciliation. Existing projects are not silently deleted; users may continue to view, export, download, or delete saved projects, while new saves remain subject to the effective plan limit.
Cancellation is not automatically a refund
Cancelling a future monthly subscription normally stops later renewals and may leave access active until the verified end of the paid period. It does not automatically refund a completed charge. Failed or abandoned checkout does not grant paid access and creates no refund entitlement.
Regional rights and legal review
Nothing in this policy limits mandatory refund, withdrawal, cancellation, or consumer rights that cannot legally be waived. [LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS], [SUPPORT_EMAIL], [JURISDICTION_AND_GOVERNING_LAW], and regional terms must be completed and reviewed by qualified counsel before launch. This policy does not claim unreviewed legal compliance.